free worldwide shipping for all pet carriers and pet apparels

Return and Exchange Policy - Candy Apple Store

Return and Exchange Policy

Return/ Exchange requests must be made within 7days upon receipt of goods. All returns/ exchanges require a prior Return Authorization from Candy Apple Store, no exceptions. Please email our customer service department at info@candyapple-store.com. The address will be provided upon receipt of your inquiry.

All items return should have the Return Authorization number, otherwise, Candy Apple Ltd. reserves the right to refuse returns that are unauthorized and/ or not sent in accordance with return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Candy Apple Ltd will deduct a 20% administrative/ restocking fee from the refund.

Shipping of returned/ exchanged goods will not be covered by Candy Apple Ltd.

All returns/exchanges must be in original packaging (with Candy Apple garment tag, box or bag) and saleable condition. We do not honor returns or exchanges for any merchandise that has been used, damaged that caused by customer or not in its original new condition.

If the goods arrive with damaged or defect, you must contact us within 48 hours of receipt. We reserve the right to request a photographic proof of damage, which you may be asked to provide a photo of the damaged items.

If the box appears damaged upon receipt, do not sign or accept it and it will be returned to us. Then we will send an exchange or credit you for the merchandise. (Store credit will be issued and with 1 year availability.)

If you are not able to receive the order, have to contact us within 10 days (for Hong Kong customers) and 20 days (for international customers) upon the order placement. We will not be held responsible for notifications after the above said period.

Only one return per order, we do not accept any return of exchanged items

All refunds will be in form of store credit only and shipping and handling charges are not refundable.

For security reason, please return the items with insured courier (e.g. FedEx, UPS, SpeedPost, SF Express) and retain your receipt. Candy Apple Ltd. does not responsible for the damage or any missing parcel during transit. 

IMPORTANT: Due to strict health regulations, returned/ exchanged of bed and carriers will not be accepted.

Candy Apple Size Chart

Clothing Size  Chart

Measure your dog's exact neck, chest dimension

 Size

Neck Dimension in Centermeter

Neck Dimension in Inch

Chest Dimension in Centermeter

Chest Dimension in Inch

XS

17cm - 19cm

6.5"-7.5"

23cm - 26cm

9" - 10.5"

S

20cm - 22cm

8" - 8.5"

27cm - 30cm

11" - 12"

M

23cm - 25cm

9" - 10"

31cm - 34cm

12.5" - 13.5"

L

26cm - 31cm

10.5" - 12.5"

35cm - 40cm

14" - 15.5"

XL

32cm - 37cm

13" - 14.5"

41cm - 49cm

16" - 19.5"

XXL

38cm - 44cm

15" - 17.5"

50cm - 58cm

20" - 23"


Bandana Size Chart

Measure your dog's exact neck dimension.

 Size Neck Dimension in Centermeter Neck Dimension in Inch
XS 14cm - 19cm 5.5" - 7.5"
S 20cm - 26cm 8" - 10"
M 27cm - 33cm 10.5" - 13"
L 34cm - 40cm 13.5" - 15.5"
XL 41cm - 47cm 16" - 18.5"
XXL 48cm - 54cm 19" - 21"

 

 

Dog Collar Size Chart

Measure your dog's exact neck dimension.

 Size Neck Dimension in Centermeter Neck Dimension in Inch Width of Collar
XS 17.5cm - 22cm 7" - 8.5"

1.5cm

0.5"

S 22.5cm - 27cm 9" - 10.5"

1.5cm

0.5"

M 27.5cm - 32cm 11" - 12.5"

2cm

0.75"

2M 32.5cm - 37cm 13" - 14.5"

2cm

0.75"

L 35.5cm - 41.5cm 14" - 16"

2.5cm

1"

2L 42cm - 48cm 16.5" - 18.5"

2.5cm

1"

3L 48.5cm - 54.5 19" - 21"

2.5cm

1"

 

Dog Leash Sizes

Our standard length for our dog leashes is 120cm (47"), and there are two different width.

Leash Size S

Match size XS, S collars

Width of leash: 1.5cm (0.5")

Leash Size L

to match size M, 2M, L, 2L, 3L collars

Width of leash: 2cm (0.75")